Returns Policy



Easy-Returns as simple as..


*for complete details view our return policy below.

Return Policy (USA, APO/FPO, Canada and Puerto Rico)


Return Period
All eligible purchases must be post marked no later than 15 days from date of purchase for a full refund of the purchase price excluding shipping & handling. Items post marked after 15 days but within 30 days of purchase are subject to a restocking fee. No returns are accepted after 30 days.

Return Exclusions
Items marked as "Final Sale" may not be returned or exchanged.
"Easy-Pay" purchases are final sale.
Items that have had their inventory control tag tampered with or removed may not be returned or exchanged.
Shoes that have had their inventory control tag tampered with, show wear, or have been removed may not be returned or exchanged.
After 30 days, items are not eligible for return or exchange.
Fine Jewelry is inspected by a 3rd party upon return to insure the integrity of the item, items must pass inspection for refund or exchange.

Return-Authorization Number (RA#)
All eligible returns require a RA# prior to mailing the return. You may request an RA# by logging into your account, emailing or calling customer service.

Refund Processing
Once your package is received we will email you a confirmation that we are processing your refund. A refund confirmation will be sent within 10 days after your package is processed . Refunds are processed to the same form as payment rendered.

Inventory Control Tags
All items have inventory control tags attached to them prior to shipping. If you tamper with or remove the inventory control tag, the item is no longer eligible for return or exchange. Shoes that have had their inventory control tags tampered with, removed, or show wear are no longer eligible for return or exchange.

Easy-Pay
All purchases made using Easy-Pay are final sale. They cannot be returned or exchanged.

Included Items
Some items may include additional accessories such as dust-bags, boxes, authenticity cards, booklets, original tags, replacement hardware, etc. Missing items will be charged the cost of replacement of the missing item(s) and deducted from the refund amount.

Prepaid Return Label
Prepaid return labels provided by us are a flat $9 for your entire return. This includes insurance and tracking. The cost of the prepaid label will be deducted from your refund amount.

Restocking Fee
A restocking fee is charged for returns postmarked after 15 days of purchase. The restocking fee is 15%.
A replacement fee is charged for returns missing all included items. The replacement fee is equal to the cost of replacement of the missing item(s).

Free Shipping Offer
Exchanges made prior to refund processing will receive Free Shipping on the exchange order. Refunds due after your exchange is processed will be refunded to the original payment method.

International Return Policy (Excluding USA, APO/FPO, Canada and Puerto Rico)


Due to processing and transit times of international orders, all international orders (excluding APO/FPO, Canada, and Puerto Rico) are final sale. Orders cannot be returned for a refund or exchange.